Shipping Policy

GENERAL CONDITIONS

You will be prompted to select your desired shipping method for your order during checkout. Each shipping method has its own restrictions and charges that will be automatically applied to your order. As you update your shipping method, your order total will also adjust accordingly. Free shipping automatically applies to all orders over $100 (limited to orders in Canada and the USA only).

PROCESSING TIME

Your order will be shipped within 3 to 5 business days (Monday through Friday, excluding statutory holidays). Custom orders are processed in the order they are received and require 1-4 week fabrication time, depending on the item. 

RULES & RESTRICTIONS

  • All orders are shipped through Canada Post. 
  • Shipping estimates do not include processing time.
  • Processing time is between 3 to 5 business days.
  • Local delivery is available for a small fee, and is limited to the Greater Hawkesbury Area. Pickup may be available from Vanier College in Montreal during the academic year - please contact us for more information.

ESTIMATED DELIVERY TIME

  • Quebec and Ontario: 1 - 3 business days*
  • Other provinces: up to 7 business days*
  • United States: 5 - 8 business days*

    *Please note that delays in shipping times may occur due to the COVID-19 pandemic.

    SHIPPING RESTRICTIONS

    We are currently shipping within Canada and the United States only.

    MISSING OR LOST PACKAGES

    We are responsible for your purchase until it reaches the post office. We are not responsible for packages that are lost during transit. 

    Please verify your address before placing an order, as we will ship the item to the address specified. We are not responsible for incorrect addresses. 

    INTERNATIONAL SHIPPING

    Orders are shipped to the USA by Canada Post Small Packet USA Air (untracked) and usually arrives within 5-8 business days.* Other shipping options are available at additional cost.

    We are not responsible for any customs fees or duties that you may incur, or for delays due to customs. 

     *Please note that delays in shipping times may occur due to the COVID-19 pandemic.