Shipping Policy
GENERAL CONDITIONS
We are pleased to offer tracked, flat rate shipping (Canada only: lightweight items will be shipped via untracked letter mail). Free complimentary shipping automatically applies to all orders over $150 (limited to orders in Canada and the USA only).
Due to the Canada Post Strike, all orders will be shipped with UPS. Unfortunately, this means that we will not be able to ship to P.O. Boxes or to the United States at this time.
TRACKED SHIPPING RATES
- $15 within Ontario + Quebec
- $18 the rest of Canada
- $14 to the USA (USD)
PROCESSING TIME
Your order will be shipped within 3 to 5 business days (Monday through Friday, excluding statutory holidays). Made to order items are processed in the order they are received and require up to an 8-week fabrication time, depending on the item.
RULES & RESTRICTIONS
- All orders are shipped through Canada Post.
- Shipping estimates do not include processing time.
- Processing time is between 3 to 5 business days, except for made to order items.
- Free local pick up is available from our East Hawkesbury Studio - please contact us for more information.
- Pickup may be available from Vanier College in Montreal during the academic year (mid-August to mid-May) - please contact us for more information.
ESTIMATED DELIVERY TIME
- Quebec and Ontario: 1 - 3 business days
- Other provinces: up to 7 business days
- United States: 5 - 8 business days
SHIPPING RESTRICTIONS
We are currently shipping within Canada and the United States only.
MISSING OR LOST PACKAGES
We are responsible for your purchase until it reaches the post office. We are not responsible for packages that are lost during transit.
Please verify your address before placing an order, as we will ship the item to the address specified. We are not responsible for incorrect addresses.
INTERNATIONAL SHIPPING
Orders are shipped to the USA by Canada Post Tracked Packet USA Air and usually arrives within 5-8 business days.* Other shipping options are available at additional cost.
We are not responsible for any customs fees or duties that you may incur, or for delays due to customs.