Shipping Policy

GENERAL CONDITIONS

You will be prompted to select your desired shipping method for your order during checkout. Each shipping method has its own restrictions and charges that will be automatically applied to your order. As you update your shipping method, your order total will also adjust accordingly.

Free shipping is automatically applied to all orders over $35, and is only valid for orders shipping to addresses in Canada and the USA.

 

PROCESSING TIME

Your order will be shipped within 3 to 5 business days (Monday through Friday, excluding statutory holidays).

RULES & RESTRICTIONS

  • All orders are shipped through Canada Post. 
  • Shipping estimates do not include processing time.
  • Processing time is between 3 to 5 business days.
  • Free Shipping is automatically selected on all orders over $35. Other shipping options are available at an additional cost.
  • Local pick up is available from our studio in Hawkesbury, Ontario or from the Vankleek Hill Farmer's Market. This option can be selected through the edit cart option.

ESTIMATED DELIVERY TIME

  • Quebec and Ontario: 1 - 3 business days*
  • Other provinces: up to 7 business days*
  • United States: 5 - 8 business days*

    *Please note that delays in shipping times may occur due to the COVID-19 pandemic.

    SHIPPING RESTRICTIONS

    We are currently shipping within Canada and the United States only.

    MISSING OR LOST PACKAGES

    We are responsible for your purchase until it reaches the post office. We are not responsible for packages that are lost during transit. 

    Please verify your address before placing an order, as we will ship the item to the address specified. We are not responsible for incorrect addresses. 

    INTERNATIONAL SHIPPING

    Orders are shipped to the USA by Canada Post Small Packet USA Air (untracked) and usually arrives within 5-8 business days.* Other shipping options are available at additional cost.

    We are not responsible for any customs fees or duties that you may incur, or for delays due to customs. 

     *Please note that delays in shipping times may occur due to the COVID-19 pandemic.