Shipping Policy

GENERAL CONDITIONS

You will be prompted to select your desired shipping method for your order during checkout. Each shipping method has its own restrictions and charges that will be automatically applied to your order. As you update your shipping method, your order total will also adjust accordingly. Free shipping is automatically applied to all orders of $100 or more, and is only valid for orders shipping to Canadian addresses.

PROCESSING TIME

Your order will be shipped within 3 to 5 business days (Monday through Friday, excluding statutory holidays).

RULES & RESTRICTIONS

  • All orders are shipped through Canada Post. 
  • Shipping estimates do not include processing time (between 3 to 5 business days).
  • Local pick up is available from our studio in Hawkesbury, Ontario.
  • Shipping promotions are only valid for orders shipped to Canadian addresses.
  • Small items, such as scrunchies, tissue pockets, and non-medical face masks are shipped via Canada Post Lettermail and have no tracking available.

ESTIMATED DELIVERY TIME

  • Quebec and Ontario: 4 - 7 business days*
  • Other provinces: 4 - 7 business days*
  • United States: 5 - 8 business days

    *Please note that shipping times may be longer due to the COVID-19 pandemic.

    SHIPPING RESTRICTIONS

    We are currently shipping within Canada and the United States only.

    MISSING OR LOST PACKAGES

    We are responsible for your purchase until it reaches the post office. We are not responsible for packages that are lost during transit. 

    Please verify your address before placing an order, as we will ship the item to the address specified. We are not responsible for incorrect addresses. 

    INTERNATIONAL SHIPPING

    Orders are shipped to the USA by Canada Post Small Packet USA Air, and usually arrives within 5-8 business days*

    We are not responsible for any customs fees or duties that you may incur, or for delays due to customs. 

     *Please note that shipping times may be longer due to the COVID-19 pandemic.

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