FAQs
- I just placed an order. When can I expect it to arrive?
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Great! I can't wait to get it out to you! All of the products on the website are ready to ship, and are shipped within 3-5 business days. Please note that due to the current COVID-19 Pandemic, shipping times are taking longer than usual.
- I loved a bag I saw on your website, but it's sold out. Will you make any more with that design?
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All my fabrics are purchased in small quantities and I make the most I can with each fabric. In some cases I am able to purchase more from my suppliers. Please get in touch and I see if the fabric is still available.
- Can you make a bag with a sport teams/Disney/Harry Potter... etc?
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Although it is possible to find fabrics that feature copyrighted characters (e.g., Harry Potter) and trademarked logos (e.g., sports team logos), these fabrics are licensed for personal use only and are not for commercial use.
I am unable to make any products from these fabrics as it infringes the copyright.
- I just ordered a custom Necessary Clutch Wallet - how long will it take to get it?
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Great! Orders for custom wallets are made in the order in which they are received. I will send you an email to confirm your order when you are next in line for production. Once confirmed, please allow 3-4 weeks for the completion of your order. It will then be shipped according to our usual shipping schedule, within 3-5 business days.
- Is it possible to have a bag with extra pockets/a longer strap/made smaller or larger?
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Unfortunately, I am not taking requests for custom design work or modifications to designs at this time.
- I'm looking for a bag style that you don't carry. Can you make it for me?
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Unfortunately, I am not taking requests for custom design work or modifications to designs at this time.
- Can I wash my bag?
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It depends. Bags that are made with 100% cotton fabrics, such as our giant beach totes, and can be washed by hand or by machine on the gentle cycle and hung to dry. You may also use an iron on the cotton setting to remove any wrinkles.
Bags that are made with a fleece interlining may lose their structured shape if machine washed. Spot wash with cool to lukewarm water and let air dry.
- How do I clean cork leather?
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Cork can be cleaned using warm water, a little bit of mild dishwashing detergent, and a soft, clean cloth. Once clean, rinse the soap off with plenty of clean water and let air dry. It is not recommended to wash in the washing machine.
- How do I care for waxed canvas?
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Waxed canvas is a densely woven cotton fabric that has been treated with TexWax, making the fabric water resistant, stain resistant, and durable. The fabric naturally records fold marks and creases (called craze marks) and will develop a weathered patina over time.
To clean waxed canvas, use a soft damp cloth or brush to spot clean only. Do not wash, dry clean, or use any detergent. You may use saddle soap and a damp cloth for stains.
Craze marks can be removed using a hairdryer on high heat, a few inches above the fabric and moving continuously.