FAQs

All my fabrics are purchased in small quantities and I make the most I can with each fabric. In some cases I am able to purchase more from my suppliers. Please get in touch and I see if the fabric is still available.

Although it is possible to find fabrics that feature copyrighted characters (e.g., Harry Potter) and trademarked logos (e.g., sports team logos), these fabrics are licensed for personal use only and are not for commercial use.

I am unable to make any products from these fabrics as it infringes the copyright.

The Moonwake Handbag is currently only available through a waitlist, since each one is made-to-order.

For more information about our waitlist system, please see our Moonwake Handbag page.

Unfortunately, I am not able to take on custome orders at this time.

Unfortunately, I am not taking requests for custom design work or modifications to designs at this time.

Unfortunately, I am not taking requests for custom design work at this time. However, do get in touch - I'm always on the lookout for new styles to add to our lineup!

Currently we are only shipping to Canada and the United States.

Orders are shipped via Canada Post. For orders going to the USA, Canada Post shipments are passed on to the USPS.

Packages shipping within Canada: Tracking is available on the following shipping options: Expedited Parcel, Priority, and Xpresspost. Small items with free shipping will be sent via Oversize Letter and are not tracked. Items that quality for free shipping will be sent via Expedited Parcel and are tracked.

Packages shipping to the USA: Tracking is available on the following shipping options: Expedited Parcel USA, Tracked Packet USA, and Xpresspost USA. Tracking is not available on Small Packet USA Air. Items that quality for free shipping will be sent via Small Packet USA Air, unless you pay to upgrade your shipping service.

Typically your order will be shipped 2-3 business days after your order is created. There is no shipping on weekends or statutory holidays.

Made to order items will only be shipped once production time is completed. Production time for these items is estimated at 3-6 weeks. Once completed, it will be shipped in 2-3 business days.

Please read our shipping terms on our Shipping Policy Page.

We need 1-2 business days to process your order, and will email you when your order is ready!

I work at Vanier College during the academic year, from mid-August to mid-May, and offer free order pick up from the college during that time. As I am not on campus during the Summer months, pick up from the College is not available.

Please allow 1-2 business days to process your order, and we will email you when it is ready!

It depends. Bags that are made with 100% cotton fabrics, such as our beach totes and Sandhill slings and can be washed by hand or by machine on the gentle cycle and hung to dry. You may also use an iron on the cotton setting to remove any wrinkles.

Bags that are made with a fleece interlining may lose their structured shape if machine washed. Spot wash with cool to lukewarm water and let air dry. 

Cork can be cleaned using warm water, a little bit of mild dishwashing detergent, and a soft, clean cloth. Once clean, rinse the soap off with plenty of clean water and let air dry. It is not recommended to wash in the washing machine.

Waxed canvas is a densely woven cotton fabric that has been treated with TexWax, making the fabric water resistant, stain resistant, and durable. The fabric naturally records fold marks and creases (called craze marks) and will develop a weathered patina over time.

To clean waxed canvas, use a soft damp cloth or brush to spot clean only. Do not wash, dry clean, or use any detergent. You may use saddle soap and a damp cloth for stains.

Craze marks can be removed using a hairdryer on high heat, a few inches above the fabric and moving continuously.

Faux leather can be cleaned using warm water, a little bit of mild dishwashing detergent, and a soft, clean cloth.

You can send us an email here: Contact Us