- Where can I purchase your bags?
Our online shop is always open, and we also sell at local markets. You can find our list of upcoming markets and events here.
- I loved a bag I saw on your website, but it's sold out. Will you make any more with that design?
All my fabrics are purchased in small quantities and I make the most I can with each fabric. In some cases I am able to purchase more from my suppliers. Please get in touch and I see if the fabric is still available.
- Can you make a bag with a sport teams/Disney/Harry Potter... etc?
Although it is possible to find fabrics that feature copyrighted characters (e.g., Harry Potter) and trademarked logos (e.g., sports team logos), these fabrics are licensed for personal use only and are not for commercial use.
I am unable to make any products from these fabrics as it infringes the copyright.
- I want to order a Moonwake Handbag, but it only gives an option for the waitlist. How do I order?
The Moonwake Handbag is currently only available through a waitlist, since each one is made-to-order. On occasion, we do have some Moonwakes made that are ready to ship - you can find our current selection here.
For more information about our waitlist system, please see our Moonwake Handbag page.
- Do you take custom orders?
Unfortunately, I am not able to take on custome orders at this time.
- Is it possible to have a bag with extra pockets/a longer strap/made smaller or larger?
Unfortunately, I am not taking requests for custom design work or modifications to designs at this time.
- I'm looking for a bag style that you don't carry. Can you make it for me?
Unfortunately, I am not taking requests for custom design work at this time. However, do get in touch - I'm always on the lookout for new styles to add to our lineup!
- Where do you ship?
We ship all across Canada (except Quebec) and the United States.
- Why is shipping to Quebec, Canada no longer offered?
I have temporarily paused shipping to Quebec, Canada in response to Bill 96, which mandates French language support in all sales and marketing interactions. I am actively working to meet the requirements of this new law and hope to resume shipments to Quebec soon.
- How soon will my order be shipped?
Typically your order will be shipped 3-5 business days after your order is placed. There is no shipping on weekends or statutory holidays.
Made to order items will only be shipped once production time is completed. Production time for these items is estimated at 4-8 weeks. Once completed, it will be shipped in 3-5 business days.
- What shipping carriers do you use?
Orders are shipped via Canada Post. For orders going to the USA, Canada Post shipments are passed on to the USPS.
- Are packages tracked?
Packages shipping within Canada: Tracking is available on the following shipping options: Expedited Parcel, Priority, and Xpresspost.
Small items with free shipping will be sent via Oversize Letter and are not tracked.
Orders that quality for free shipping will be sent via Expedited Parcel and are tracked.
Packages shipping to the USA: Tracking is available on the following shipping options: Expedited Parcel USA, Tracked Packet USA, and Xpresspost USA. Tracking is not available on Small Packet USA Air.
Orders that quality for free shipping will be sent via Small Packet USA Air, unless you pay to upgrade your shipping service.
- Do you offer free shipping?
Fire Sparks Creations covers the shipping costs on all orders over $60.
- I live in the Hawkesbury/Prescott-Russell region, can I pick up my order?
Absolutely! We need 1-2 business days to process your order, and will email you with pick up details when your order is ready.
- Can I wash my bag?
Bags that are made with 100% cotton fabrics, such as our Sandhill slings and can be washed by hand or by machine on the gentle cycle and hung to dry. You may also use an iron on the cotton setting to remove any wrinkles.
Check the FAQs below for instructions on caring for your cork, waxed canvas, or vegan leather bags.
- How do I clean cork leather?
Cork can be cleaned using warm water, a little bit of mild dishwashing detergent, and a soft, clean cloth. Once clean, rinse the soap off with plenty of clean water and let air dry.
It is not recommended to wash in the washing machine.
- How do I care for waxed canvas?
Waxed canvas is a densely woven cotton fabric that has been treated with TexWax, making the fabric water resistant, stain resistant, and durable. The fabric naturally records fold marks and creases (called craze marks) and will develop a weathered patina over time.
To clean waxed canvas, use a soft damp cloth or brush to spot clean only. Do not wash, dry clean, or use any detergent. You may use saddle soap and a damp cloth for stains, but be sure to test it first in an inconspicuous spot.
Craze marks can be removed using a hairdryer on low heat, a few inches above the fabric and moving continuously.
- How do I care for vegan leather?
Faux leather can be cleaned using warm water, a little bit of mild dishwashing detergent, and a soft, clean cloth, such as a microfiber cloth.
- Still have a question?
You can send us an email here: Contact Us